PRIVACY POLICY
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
SECURITY POLICY
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
RETURNS
If you are dissatisfied with any product purchased from our online store, please contact us within 30 days. We will instruct you on how to ship the product back to us. Once we receive the returned product, we will issue a refund for the full purchase price minus any shipping costs incurred. Please contact us if you have any questions regarding our return policy.
PRICES
All prices are subject to change without notice.
SHIPPING AND HANDLING COSTS
Shipping and handling costs are calculated using real time estimates from UPS online. However, we reserve the right to ship using the USPS for cost efficiency. The final shipping and handling amount charged to your credit card will be lower if this is the case. Note: The full address is needed, including apartment or suite number. No PO Boxes. If an address is incomplete, an additional surcharge may apply. Thank you.
ORDER PROCESSING
Please allow 24 hours for your order to be processed. No orders will be processed over the weekend. Please call toll free 1-866-274-IOWA(4692) to place a rush order. All orders will be shipped ASAP unless you specify a specific date or holiday in the Comments/Message box on step 2 of the check out process.
ORDER STATUS
When your order is processed, you will receive an email confirmation.
SUBSTITUTIONS
All orders will be filled per your request whenever possible. However, we reserve the right to make substitutions of equal or greater value based on product availability. Exact weight of each pack may vary slightly.
SHIPPING QUESTIONS
Please use the email form if you have any questions.
SATISFACTION GUARANTEED
Please contact us if you are not satisfied with your package.